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Building: The Naval Archive

Design notes on building a WW2 warship enthusiast site with Next.js and Tailwind CSS...

May 04 2026

Read: 7 minutes

Service Design as Code: The Future of Consistent IT Service Delivery

What if your Service Design Document was a living, version-controlled artefact instead of a Word fil...

May 04 2026

Read: 7 minutes

ITIL® 4 vs ITIL® (Version 5): Key Differences Explained

A breakdown of the key differences between ITIL® 4 and ITIL® (Version 5), what has changed, and what...

Apr 27 2026

Read: 10 minutes

Building: Iron and Steel

Building with Claude Code...

Apr 26 2026

Read: 4 minutes

AI driving ITSM

How Artificial Intelligence Enhances IT Service Management...

May 02 2025

Read: 4 minutes

Embracing Service Architecture

Using Service Architecture to improve your business...

Apr 21 2025

Read: 4 minutes

Embracing the future

AI-Driven ITSM for Enhanced Efficiency and User Experience...

Feb 26 2025

Read: 2 minutes

JIRA Service Management

Efficiency through automation...

Series: JSM, #11

Feb 25 2025

Read: 7 minutes

JIRA Service Management

Premium Features (Part 3)...

Series: JSM, #10

Feb 18 2025

Read: 10 minutes

Service Excellence

The Benefits of Applying Ichi-go Ichi-e to IT Security Operations...

Series: ServEx, #8

Feb 16 2025

Read: 3 minutes

Service Excellence

The Benefits of Applying Ichi-go Ichi-e to IT Operations...

Series: ServEx, #7

Feb 15 2025

Read: 3 minutes

Service Excellence

The Benefits of Applying Ichi-go Ichi-e to DevOps...

Series: ServEx, #6

Feb 14 2025

Read: 3 minutes