Fujitsu UK&I

Key Achievements

• £100m+ in successful bid outcomes — acting as Service Tower Lead on complex public and private sector procurements
• ~30% operational cost reduction through service design, optimisation and automation initiatives
• 85% automation of service requests, significantly improving efficiency and service consistency
• £2m in annual revenue retention through strategic management of partial contract exits and service decomposition
• Led large-scale service transitions, transformations and maturity assessments, ensuring compliance, stability and improved service performance

Lead Service Architect

March 2011 – Present

Pre-Sales Leadership

• Service Tower Lead on high-value bids across Central Government, Local Government, and global enterprises
• Designed and documented winning service architectures, contributing to £100m+ in successful bids

Product Development

• Led end-to-end product lifecycle across Service Desk, EUC, IoT, Digital and SIAM solutions
• Delivered ~30% operational cost savings and 85% service request automation
• Ensured compliance with regulatory and legislative requirements throughout

Transition & Transformation

• Led service workstreams for large-scale transition and transformation programmes across public, private and hybrid cloud environments
• Transitioned and transformed end-user, application support, security and ITSM services
• Applied strong stakeholder leadership to deliver compliant, stable and operationally successful services

Live Service

• Service maturity assessments — benchmarking live services against industry standards and producing actionable improvement roadmaps
• Contract compliance reviews — identifying and mitigating significant operational and commercial risks
• Ensured ongoing adherence to SLAs, KPIs and regulatory requirements in complex live environments

Contract Exit

• Served as Solution Owner and Service Tower Lead for partial contract exits
• Strategically decomposed live services to support controlled transition and exit activities
• £2m in annual revenue retention — identifying and securing revenue opportunities during contract change and exit phases

Transition and Transformation Manager

May 2002 – March 2011

• Accountable for delivery of major service transformation programmes across multiple operational domains
• Lead for enterprise service desk implementations and nationwide technology rollouts
• Drove transformation of logistics and warehousing service capabilities
• Sponsored and governed offshore migration of infrastructure and application support services from the UK to India

Operational Leadership Roles (various)

June 1998 – May 2002

• Built and strengthened leadership capability across negotiation, prioritisation, delegation and team leadership
• Managed resources and delivery across complex project and operational environments
• Established and optimised operational processes, including service and workflow design
• Led stakeholder engagement across technical and business audiences, maintaining resilience in high-pressure environments

Xenos Design Ltd

Director & Freelance Developer

March 2022 – January 2024 (concurrent with Fujitsu role)

• Established and directed a freelance development consultancy, delivering application development projects for an international client base across the UK, US, Germany and South Africa
• Designed and built web applications end-to-end, applying practical experience in cloud computing, data security, and application lifecycle management
• Managed all aspects of client engagement including requirements definition, project scoping, delivery, and commercial negotiation
• Developed transferable technical insight that directly strengthened architectural and pre-sales work — particularly around application development, CI/CD, and cloud-native solutions