Curriculum Vitae

Introduction

In my current role, I have the privilege of designing and implementing innovative solutions that bring tangible benefits to businesses and individuals alike. It is not just about creating efficient systems; it is about transforming visions into reality and making a positive impact on people's lives.

What makes this career truly fulfilling is the constant challenge and the opportunity to learn and grow. The tech landscape is ever-evolving, and being a service architect means staying ahead of the curve, embracing new technologies, and continuously honing my skills. It is a dynamic, exciting field that keeps me on my toes and fuels my passion for innovation.

One of the most gratifying aspects of my job is collaboration. Working alongside talented colleagues and clients, we pool our collective expertise and creativity to solve complex problems. There is a real sense of camaraderie and shared purpose, and together, we achieve remarkable outcomes that we can all be proud of.

Moreover, being a service architect allows me to see the bigger picture. I have the opportunity to think strategically, plan meticulously, and execute with precision. It is about building scalable, reliable services that can adapt to changing needs and drive success in the long run.

At the heart of it all, what truly motivates me is the knowledge that my work makes a difference. Knowing that the solutions I help design and implement can improve efficiency, enhance user experiences, and contribute to the overall success of an organisation is incredibly satisfying.

Employment History

Fujitsu UK&I

Lead Service Architect

March 2011 - Present

Working with both public and private sector customers to lead on the development and implementation service management models.

  • Product development for the evolution of a legacy service to deliver modernisation and efficiency savings through a DevOps aligned operations model
  • Migration from legacy on premise infrastructure to MS Azure for a transport services product, focusing on improving efficiency through the use of Azure native management and security tool
  • Migration from legacy on premise infrastructure to MS Azure for a hospitality customer, with a specific focus on improving availability, introducing change management and migrating to Azure native tools
  • Internal project to implement security monitoring, new VPN and internet gateway solutions, and a MS Azure based hosting framework for all Fujitsu regions
  • Leading the transformation of an On Premise delivery model, using Nutanix, to AWS Cloud. This required a focus on the change, release and deployment models to move to Infrastructure as Code
Transition & Transformation Manager

May 2002 - March 2011

Management of projects, including the transition of services to new suppliers and the transformation of services to meet the changing needs of the business.

  • Internal service desk design
  • The development of engineer utility websites
  • Logistics and Warehousing partner migration
  • Logistics and Warehousing partner insource
  • National rollout of ePOS equipment across c12,000 locations
  • Transition of RIM and application support services to India.
Business Support Specialist

September 2000 - May 2002

Responsible for the day to day management of the toolsets that were used for engineer scheduling, service level management and logistics management.

Team Leader

June 1998 - September 2000

Responsible for leading a team of Field Resource Controllers that managed the scheduling of break-fix work for field engineers across the UK.

Certifications & Skills

  • ITIL v4 Managing Professional
  • ITIL v3 Expert
  • TOGAF 9.1
  • Agile Service Manager
  • Agile Process Owner
  • BCS Practitioner Certificate in Enterprise and Solution Architecture
  • AWS Certified Cloud Professional
  • Microsoft Azure Foundation
  • PRINCE2 Foundation
  • ISO/IEC 20000 Consultant

Technical Skills

Code

  • HTML5
  • CSS3
  • Sass
  • Bootstrap
  • Tailwind CSS
  • JavaScript
  • TypeScript
  • React
  • Next.js
  • Redux
  • PHP

Backend

  • Node.js
  • Java
  • Laravel
  • Firebase

Mobile

  • React Native
  • Expo
  • Xcode
  • Android Studio

Databases

  • Firebase
  • MySQL
  • MongoDB
  • PostgreSQL
  • Strapi
  • WordPress

Testing

  • Jest
  • Mocha
  • Chai
  • Cypress
  • Postman

Cloud

  • ServiceNow
  • AWS
  • Heroku
  • Netlify
  • Vercel
  • Firebase
  • Docker