Welcome!

I'm a Lead Service Architect and Developer based in London, with hands-on experience across public and private sector clients.

I combine deep technical knowledge with a practical, energetic approach — using the right technology to build efficient, elegant, and cost-effective solutions that actually get delivered.

Service Architect

ITIL v3 Expert

Developer

HTML5

I've led cross-functional teams through complex challenges, with a focus on autonomy, professional growth, and scalable outcomes.

This site is where I share the projects I've built, my thoughts around ITSM and technology, musings, and the things I've picked up along the way.

Thanks for stopping by. I hope you find something useful!


Latest Posts

Measurement That Earns Its Keep
ITSM

Measurement That Earns Its Keep

Most service management reporting has no shortage of numbers. What it lacks is a number anybody deci...

Series: The Improvement Engine, #2

Sep 08 2026

Read: 10 minutes