Welcome!

I'm a Lead Service Architect and Developer based in London, with hands-on experience across public and private sector clients.

I combine deep technical knowledge with a practical, energetic approach — using the right technology to build efficient, elegant, and cost-effective solutions that actually get delivered.

Service Architect

ITIL v3 Expert

Developer

HTML5

I've led cross-functional teams through complex challenges, with a focus on autonomy, professional growth, and scalable outcomes.

This site is where I share the projects I've built, my thoughts around ITSM and technology, musings, and the things I've picked up along the way.

Thanks for stopping by. I hope you find something useful!


Latest Posts

When the Algorithm Changes: Why AI Services Desperately Need Change Management and SACM
ITSM

When the Algorithm Changes: Why AI Services Desperately Need Change Management and SACM

AI services aren't exempt from change management — they're the most compelling argument for it. Here...

Sep 02 2026

Read: 6 minutes