Governing AI in the enterprise...
Series: AI, #1
Mar 26 2024
Read: 3 minutes
Building with Claude Code...
Series: Code with Claude, #1
Apr 26 2026
Read: 4 minutes
Design notes on building a WW2 warship enthusiast site with Next.js and Tailwind CSS...
Series: Code with Claude, #2
May 04 2026
Read: 7 minutes
Design notes on building a WW2 aircraft reference site in Next.js with a three-tier image fallback s...
Series: Code with Claude, #3
May 09 2026
Read: 5 minutes
How I designed a fleet of specialised AI agents governed by hard mathematical constraints — and why ...
Series: Code with Claude, #4
May 18 2026
Introduction to JSM...
Series: JIRA Service Management, #1
Dec 24 2024
Read: 15 minutes
Project Settings (Part 1)...
Series: JIRA Service Management, #2
Dec 30 2024
Read: 30 minutes
Project Settings (Part 2)...
Series: JIRA Service Management, #3
Jan 03 2025
Project Settings (Part 3)...
Series: JIRA Service Management, #4
Jan 04 2025
Read: 20 minutes
User Access Management...
Series: JIRA Service Management, #5
Jan 05 2025
Read: 12 minutes
User Portal Guide...
Series: JIRA Service Management, #6
Jan 08 2025
Agent Portal Guide...
Series: JIRA Service Management, #7
Jan 12 2025
Premium Features (Part 1)...
Series: JIRA Service Management, #8
Feb 07 2025
Read: 8 minutes
Premium Features (Part 2)...
Series: JIRA Service Management, #9
Feb 13 2025
Read: 10 minutes
Premium Features (Part 3)...
Series: JIRA Service Management, #10
Feb 18 2025
Efficiency through automation...
Series: JIRA Service Management, #11
Feb 25 2025
A quick guide to get you started...
Series: NextJS MD Blog, #1
Jun 15 2023
Add post filtering to your blog...
Series: NextJS MD Blog, #2
Jun 21 2023
Adding latest posts to your home page...
Series: NextJS MD Blog, #3
Jul 27 2023
What if your Service Design Document was a living, version-controlled artefact instead of a Word fil...
Series: Service Design as Code, #1
Enhancing ITSM Engagement...
Series: Service Excellence, #1
Jun 01 2021
Read: 2 minutes
Measuring Ichi-go Ichi-e in an ITSM Environment Using XLAs...
Series: Service Excellence, #2
Feb 09 2025
Embracing A Unique Approach to Service Request Management...
Series: Service Excellence, #3
Feb 11 2025
The Benefits of Applying Ichi-go Ichi-e to ITSM Incident Management...
Series: Service Excellence, #4
Feb 12 2025
The Benefits of Applying Ichi-go Ichi-e to ITSM Change Management...
Series: Service Excellence, #5
The Benefits of Applying Ichi-go Ichi-e to DevOps...
Series: Service Excellence, #6
Feb 14 2025
The Benefits of Applying Ichi-go Ichi-e to IT Operations...
Series: Service Excellence, #7
Feb 15 2025
The Benefits of Applying Ichi-go Ichi-e to IT Security Operations...
Series: Service Excellence, #8
Feb 16 2025
Avoiding watermelons......
Series: XLAs, #1
Jul 06 2023
Read: 6 minutes
Breaking down an XLA...
Series: XLAs, #2
Aug 10 2023
